Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.What CAN be Refunded:
- Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate travelers.
- Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
- Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What CANNOT be Refunded:
- All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
- No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
- Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective when we receive advice in writing, and cancellation charges would be as follows:
Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under "Special Notes." Please carefully review the "Special Notes" of your tour prior to booking
|Cancellation Made Less than 3 Days (36 Hours) Prior to Departure Date or No Show||Non - Refundable|
|4 -7 Days Prior to Departure Date||50 % of payment is refunded|
|8 - 14 Days Prior to Departure Date||75 % of payment is refunded|
|15 - 30 Days Prior to Departure Date||90% of payment is refunded|
- Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
- If a tour is scheduled to depart within the next 7 days, we will not change a traveler's departure date and will not offer a refund.
- All cancellations must be made directly with Yourtripthailand, not with tour providers.
- In most cases, reservations paid by credit card , cash , PayPal , wechat pay, Line pay will be refunded via PayPal ,credit card deposit or cash . For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount
Some cancellation and refund policies are out of our tender:
- Refund for hotel payment will follow the hotel’s cancellation policy
- Train tickets cancellations will follow the Railway’s policy
- Flight tickets cancellations will follow the airlines company policy
How to Cancel a reservation:
- We will process your cancellation/refund request within one to seven business days.
- We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged.
- We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Request Form.
- Cancellation must be made by filling out Cancellation form and signing to Yourtripthailand
- Please download Cancellation Request Form here.
- Customers may print out the Yourtripthailand Cancellation Request Form and send it by email : firstname.lastname@example.org or email@example.com
- Customers may also email a scanned/digital Cancellation Request Form with your electronic signature.
Any changes made to a reservation after successfully submitting the order online must be send to our email : firstname.lastname@example.org or email@example.com 3 days prior to departure date. Reservations will be confirmed within one to two business days.
- Changing departure date customers must send the amendment form to us 3 Days before departure date
- Changing pick up time or location customers must send the amendment form to us 3 Days before departure date
- Changing guest name customers must send the amendment form to us 3 Days before departure date
The following amendments will be subjected a minimum charged 200 baht.
- Removing / Replacing a guest
- Adding / Replacing a guest
- The 200 baht amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply.
For questions please contact our office yourtripthailand.com
by email: firstname.lastname@example.org, email@example.com
by Instant message : @yourtripthailand (Facebook)
by Phone : 66-53-206844 , 66-53-206488 Mobile : 66 – 86-420-8922